Interactive Refund Eligibility Checker
Select your situation below to instantly review our automated refund commitment and resolution timeline.
Automatic Resolution or Instant Reversal
If your payment was debited but our gateway was unable to retrieve your report from the credit bureau due to technical timeouts, an automatic 100% refund is initiated back to your source payment method within 5–7 banking days. Alternatively, you may opt for an instant wallet credit to re-attempt the pull without waiting.
Guaranteed Failed-Request Resolution
In rare instances where a technical error, upstream bureau API maintenance, or bank network interruption prevents a report from generating after successful debit, our system enters a safe-recovery state.
You will receive an automated confirmation email with your Transaction Reference ID. If our retry mechanism cannot fulfill your CIR within 30 minutes, an automated 100% refund is dispatched without requiring a manual support ticket.
Membership Cancellation & Mandates
You may cancel an ongoing monthly or annual subscription at any moment directly from /dashboard/subscriptions.
Upon cancellation, all future scheduled debits are immediately cancelled at the payment gateway level (Razorpay / NPCI e-Mandate). You will retain full access to all previously paid reports and workspace features until the end of your current paid billing period.
Banking Settlement Windows
Once a refund is approved and initiated by CheckCIBILScore.in, the funds are transmitted via the Reserve Bank of India banking network back to your original payment instrument:
- UPI (Google Pay, PhonePe, Paytm, BHIM): 24 to 48 banking hours.
- NetBanking (IMPS / NEFT): 2 to 4 banking business days.
- Debit & Credit Cards (Visa, Mastercard, RuPay): 5 to 7 banking business days (subject to card issuing bank settlement cycles).
How to File a Refund Request
If you believe an eligible transaction has not been automatically reversed, please contact our billing team with your Order ID:
Email: support@checkcibilscore.in
Subject: "Refund Request — [Your Order ID]"
SLA: Acknowledgment within 12 hours; resolution within 48 hours.